Refund policy

Return & Refund Policy
Effective Date: July 30, 2026
This Return and Refund Policy applies to all orders, purchases, products, and services placed on our official Shopify store. By placing an order and using our website, you acknowledge that you have read, understood, and fully agreed to the return, exchange, and refund terms listed below.

1. Return Eligibility

We accept return or refund requests within 30 calendar days from the date your order is delivered. To be eligible for a return, all items must be unused, unwashed, undamaged, and returned in original packaging with all tags, accessories, and original parts intact. Any item that shows signs of wear, damage, or improper use will not qualify for a full refund.

2. Non-Returnable Items

The following categories are final sale and cannot be returned, exchanged, or refunded:
  • Clearance, discounted, or final-sale items
  • Personalized or custom-made products
  • Hygiene and personal health items for safety reasons
  • Items damaged by customer misuse, improper maintenance, or artificial damage

3. How to Start a Return

Please contact our customer support team to initiate a return request. Do not send any items back without receiving official return confirmation and return instructions from our team. You must provide your order number and a clear reason for your return request.

4. Return Shipping Responsibility

Our store provides free worldwide shipping for original orders. However,return shipping costs are the responsibility of the customer, unless the item is defective, damaged upon arrival, or incorrectly shipped by our store. For quality issues or shipping errors, we will cover return shipping fees and offer a full refund or free replacement.

5. Defective or Damaged Items

If you receive broken, defective, damaged, or incorrect products, please contact our support team within 7 calendar days after delivery with photos or video evidence. After verification, we will offer options including full refund, free replacement, or store credit according to the actual situation.

6. Refund Processing Time

Once your returned package is received, inspected, and approved by our warehouse team, your refund will be processed within 5–10 business days to your original payment method. The final arrival time depends on your bank or payment platform’s processing rules, which is beyond our control.

7. Partial Refunds

Partial refunds may be applied if returned items are not in original condition, have missing parts, are returned after the valid return window, or show obvious signs of use.

8. Order Cancellation

Customers can cancel orders for a full refund before the order is processed and shipped. Once the order has been dispatched, cancellation is unavailable, and you must follow the standard return procedure after receiving the package.

9. Policy Updates

We reserve the right to revise, update, or modify this Return & Refund Policy at any time without prior notice. All updated terms take effect immediately after being published on our website. Continued use of our store and continued purchase behavior constitute acceptance of the latest policy terms.

10. Contact Information

For any questions about returns, refunds, order disputes, or policy explanations, please contact our official customer support:
Contact Person: BARBARA STUART
Email: PillitteriBerube569@outlook.com
Phone: 3143591704
Address: 3410 OAKLEAF LN, RICHARDSON, TX 75082, USA
We reply to all valid customer inquiries within 24–48 business hours.